GoalThorn Refund Policy

1. What the ₦1,500 payment provides

• A one-time unlock of the Premium Edge Pick and Premium Analysis for one specific football match, identified by its unique Match ID.
• It is not a subscription, membership, bundle or site-wide premium access.
• Unlocking match A never unlocks match B. Every additional match is a separate purchase.
• The unlock is bound to your GoalThorn account and is visible in the Android app after you sign in.

2. Predictions are analysis, not guarantees

GoalThorn produces analytical predictions. Confidence percentages are analytical estimates used to describe the strength of the underlying signals. They are not a promise, certainty or guarantee of any outcome.

GoalThorn does not sell, advertise or offer “guaranteed wins”, “guaranteed profit”, “sure wins”, “risk-free” picks or “guaranteed predictions”. Betting carries risk — only bet what you can afford to lose.

3. What qualifies for a refund

A refund may be considered for genuine payment or service problems, including:

• You were successfully charged but the Premium Pick was not unlocked.
• You were charged more than once for the same match.
• A successful payment occurred but the promised Premium content was not delivered.
• A GoalThorn technical error caused the wrong match to be unlocked, or the purchased content to be associated with the wrong match.
• A match is cancelled or otherwise becomes unavailable — where our policy determines a refund is appropriate, this is reviewed on a case-by-case basis.
• Other legitimate payment or service errors approved by a GoalThorn administrator.

4. What does NOT qualify for a refund

• Incorrect predictions do not qualify for a refund simply because the predicted outcome did not happen. This is the single most important point of this policy.
• A match finishing in a way that differs from the free prediction or the Edge Pick.
• Change of mind after the content has been delivered and viewed.
• Gambling losses, or a request framed as "I bet it and lost".
• Failure of a third-party betting provider, bookmaker or your own network connection.

5. How to request a refund

1. Sign in to your GoalThorn account.
2. Open My Profile › Payment History (or My Picks).
3. Find the transaction and choose Request refund.
4. Select a reason and describe the issue. The amount, reference, Match ID and user are taken from your own payment record — they cannot be edited by you or by the browser.
5. Our team reviews the request and updates the status you see in your history: Refund Requested → Refund Under Review → Refund Approved → Refund Processing → Refunded (or Refund Rejected).

Requests submitted within 72 hours of payment are reviewed automatically first. After that window, contact support and we will still review the case.

6. How refunds are processed

• Approved refunds are executed on Paystack's servers, back to the original payment method. GoalThorn cannot refund to a different account.
• The Paystack refund reference and amount are stored on your payment record and shown in your history.
• When a refund completes, the Premium unlock created by that exact payment is revoked for that match only. Your other unlocks and purchases are never affected.
• Depending on your bank, a Paystack refund can take a few business days to appear on your statement.
• Every refund action is recorded in our admin activity log for auditability.

7. Duplicate payments

If you are charged twice for the same match, GoalThorn will identify the duplicate transaction and refund it in full. Only the first successful payment for a given match ID creates an unlock — subsequent attempts are flagged as duplicates rather than granting a second unlock.

8. Cancelled or postponed matches

If a match you unlocked is cancelled or postponed and never played, open a refund request from your payment history. Our team reviews the case and refunds where our policy determines it is appropriate. Postponed matches whose analysis is still delivered are normally not refunded.

9. Contact & support

For anything not covered above, contact the GoalThorn support team and include your payment reference and Match ID.

support@goalthorn.com

Email is the only way to reach GoalThorn support. Please use the address above so your case is tracked against your account.